Job Opportunities

Hiring: Bilingual Front Desk Receptionist

Grand Concourse Academy Charter School

Location: Bronx, NY

Position Type: Full-Time

Reports To: Director of Operations / School Administration

Position Overview:

Grand Concourse Academy Charter School is seeking a friendly, professional, and highly organized Bilingual Front Desk Receptionist to serve as the first point of contact for students, families, staff, and visitors. The ideal candidate will have experience working in a school, office, or customer-service environment and will be comfortable answering a high volume of phone calls, assisting parents and families, and managing front-desk responsibilities in a busy school setting.

The successful candidate must be bilingual in English and Spanish and able to communicate effectively and professionally with families and staff.

Key Responsibilities:

 Greet and assist students, parents, staff, visitors, and vendors in a welcoming and professional manner.

 Answer, screen, and direct incoming telephone calls and take accurate messages.

 Respond to parent and family questions and direct inquiries to the appropriate staff member or department.

 Provide information regarding school procedures, schedules, events, transportation, attendance, and other general school-related matters.

 Communicate with families in English and Spanish, both in person and by telephone.

 Maintain a professional and organized reception area.

 Monitor and manage visitors entering and exiting the building in accordance with school safety procedures.

 Assist with student sign-in/sign-out and parent pickup procedures as assigned.

 Receive and distribute mail, deliveries, packages, and other materials.

 Assist with general administrative duties, including filing, copying, scanning, data entry, and preparing documents.

 Support the Operations team with school-wide communications, forms, flyers, and other administrative tasks.

 Assist families with completing school forms and navigating school systems when needed.

 Maintain confidentiality of student, family, and staff information.  Follow all school safety, security, attendance, and visitor-management procedures.

 Provide additional administrative support to the school administration and Operations Department as needed.

Qualifications:

 High school diploma or equivalent required; college coursework or degree preferred.

 Bilingual English/Spanish required.

 Previous experience as a receptionist, front desk assistant, customer service representative, or in a school environment preferred.

 Experience working directly with parents, families, children, or the public preferred.

 Excellent verbal and written communication skills.

 Professional, friendly, patient, and service-oriented demeanor.

 Strong organizational and multitasking skills.

 Ability to remain calm and professional in a fast-paced school environment.

 Proficiency with Microsoft Office and Google Workspace preferred.

 Ability to maintain confidentiality and exercise good judgment when handling sensitive information.

 Reliable attendance and punctuality are essential.

Ideal Candidate:

The ideal candidate is someone who enjoys working with families and children, communicates clearly and respectfully, and can effectively manage multiple responsibilities while maintaining a welcoming front office. The candidate should be comfortable interacting with families from diverse backgrounds and be able to represent the school in a professional and positive manner.

Schedule:

Full-Time | Monday–Friday

School-year schedule with hours determined by school administration.

Compensation:

Salary: Competitive and commensurate with experience and qualifications.

How to Apply:

Interested candidates should submit a resume and brief cover letter outlining their relevant experience and bilingual skills via email at resumes@gcacs.org